Privacy Policy

Effective Date: [2023-01-01]

This Privacy Policy is formulated by CONBOUR TRADE LIMITED (hereinafter referred to as “we” or “the Company”) to explain how we collect, use, store, disclose, and protect your personal information (“Personal Data”) when you visit our website (and related services). If you do not agree to the contents of this Privacy Policy, please do not use this website or our services.

  1. Information We Collect

We may collect and process the following types of information:

Information you actively provide: including but not limited to your name, email address, mailing address, billing address, contact number, payment information (such as credit card/debit card number, billing address, etc.), order information, purchase history, account registration information, etc.

Automatically collected information: When you visit our website, we may collect technical data through cookies, server logs, browser/device information, IP address, usage habits, access time, click records, etc.

Information obtained from third-party/service providers: If you interact with us through third-party payment tools, logistics service providers, or third-party analytics tools (such as those used for statistics and website experience optimization), we may receive necessary information from these service providers.

  1. How We Use Your Information

We may use the information we collect for the following purposes:

Processing and fulfilling your orders (including payment, shipment, delivery, returns, after-sales service, etc.);

Managing your account (if you register an account) and maintaining communication with you (e.g., via email/phone/SMS);

Improving and optimizing our website, services, user experience, and customer support;

For fraud prevention, deception prevention, payment security, compliance auditing, etc.;

Sending you order status, shipping notifications, customer service, promotional or marketing information (provided you have consented to receive them);

Complying with applicable laws and regulations, tax, customs, accounting, and auditing requirements;

Other reasonable uses related to our business operations.

  1. How We Disclose and Share Information

We may disclose your personal data to:

Third-party service providers assisting in order fulfillment (such as payment processors, logistics/courier companies, warehousing service providers, customer service outsourcing providers);

Providers of infrastructure/hosting/data storage/cloud services;

Third-party analytics or marketing services (provided you have authorized them);

Legal, regulatory, government, tax, or customs authorities (if required by law or administration);

Sharing with potential buyers or partners only in the event of a transfer, restructuring, merger, bankruptcy, or sale of our assets, and where necessary to complete the transaction.

We will not sell your personal data to unauthorized third parties.

  1. Your Rights and Choices

Depending on applicable data protection regulations in your location (e.g., users in the EU may be protected by the General Data Protection Regulation (GDPR), and users in California, USA, may be protected by the California Online Privacy Protection Act (CalOPPA) or the California Consumer Privacy Act (CCPA), you may have the following rights (subject to legal requirements):

To inquire whether we are processing your personal data and what data we are processing;

To request access to, correction of, or deletion of your personal data;

To request restrictions or objections to our processing of your personal data in certain circumstances;

To withdraw your consent if we are processing it based on your consent;

To request that we remove your personal data (data portability), if permitted by law;

To have a transparent explanation and a complaint channel, if required by law.

If you wish to exercise the above rights, please contact us using the contact information provided at the end of this policy.

  1. Cookies and Tracking Technologies

To improve user experience, collect and analyze access data, and support order and payment processes, we may use cookies and similar tracking technologies (including third-party cookies).

We will inform you of our use of cookies when you first visit the website (or as required by applicable laws) and obtain your consent (if required by law).

You can refuse cookies through your browser settings, but please note that this may affect your use of some functions or services of the website (such as checkout, login, remembering shopping cart contents, etc.).

  1. Data Security

We will take reasonable technical and organizational measures (such as SSL/TLS encryption, access control, data backup) to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, please note that there is no “absolutely secure” transmission method on the Internet, and we cannot guarantee that information transmission or storage is completely risk-free.

  1. Data of Minors

This website and services are not intended for independent child users under the age of 18 (or below the applicable legal age of adulthood). We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from minors without their knowledge, we will delete it as soon as possible.

  1. Changes to this Policy

We may update this Privacy Policy from time to time. Each update will change the “Effective Date”. We recommend that you check this page periodically for the latest terms. If there are significant changes that substantially affect your rights or obligations, we may notify you via email (if applicable) or by posting a notice in a prominent location on the website.

  1. Contact Information

If you have any questions, comments, or wish to exercise your rights regarding this Privacy Policy, please contact us as follows:

Company Name: CONBOUR TRADE LIMITED
Email: [CONBOUR-TRADE@outlook.com]
Address: [FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG]

Terms of Service / Terms & Conditions

Important Note: The following terms apply to all users (“you”) who access and use this website (https://conbourtradelimited.com/) and our company (CONBOUR TRADE LIMITED, “we/our company/this website”). Please read these Terms carefully before accessing, browsing, placing orders, purchasing, registering an account, or using any services. If you do not agree to these Terms, please do not use this website or our services.

  1. Definitions and Parties

“We/Our Company/This Site”: refers to CONBOUR TRADE LIMITED, and its affiliates, agents, licensors, service providers, etc.

“You/User/Customer/Buyer”: refers to a natural or legal person who accesses, browses, places an order, or purchases products/uses services.

“Products/Goods/Services”: refers to all salable goods, services, digital content, delivery, after-sales service, customer support, etc., offered through this website.

“Website/This Site”: refers to the website address (including its subpages) operated by our company, and its associated mobile terminals, apps, interfaces, etc.

  1. Acceptance of Terms

By accessing, browsing, placing orders, purchasing, registering, or using any services on this site, you indicate that you have read, understood, and agreed to these Terms (including the Privacy Policy) and agree to be bound by them.

  1. Order Placement and Payment

All orders must be submitted through the process provided on this website (including product selection, quantity, shipping/billing address, payment information, etc.);

The company reserves the right to refuse orders, cancel orders, restrict purchases, or require additional verification (such as payment verification, identity verification);

You promise that all information provided (name, address, contact information, payment information, etc.) is true, accurate, and complete;

Payment methods are limited to those supported by this website (e.g., credit cards, debit cards, third-party payment platforms, etc.) — the company is not liable for payment failures;

The contract is established upon order confirmation (including successful payment and inventory confirmation); cancellation, changes, or refunds are subject to the website’s refund/return policy (if any).

  1. Delivery, Shipping, and Logistics

We will ship your order as shown on the page/current policy after order confirmation;

Delivery time, shipping method, and postage (if any) are subject to change at checkout;

If delivery is impossible due to incorrect address/contact information/customs issues/destination country legal restrictions, etc., we are not responsible, and you may be responsible for related costs;

If your order is outside our delivery area, prohibited at the destination, or due to policy changes, we reserve the right to cancel the order and issue a refund if applicable.

  1. Returns, Exchanges, and Refunds/After-Sales Service

If the product has quality problems, is damaged, or does not match the description, please submit an application according to our after-sales policy (e.g., providing photos and evidence within a few days of receiving the goods);

We will decide on a refund/exchange/reissue/compensation after verification. Specific terms (e.g., return shipping costs, refund method, time limit) are subject to the actual policies published on this website.

If you request a return/refund for personal reasons (e.g., dislike, incorrect size, change of mind, etc.), whether our company agrees, and whether shipping and processing fees will be charged, depends on our website policy.

  1. User Obligations and Prohibited Activities

You must comply with the following regulations:

Provide true, accurate, and complete information;

Do not use this website or its services in any fraudulent, misleading, deceptive, improper, or illegal manner;

Do not interfere with, damage, or attempt to attack this website (including but not limited to DDoS, script attacks, tampering, and unauthorized access);

Do not use it for unauthorized commercial purposes, and do not copy, sell, or resell the goods or services provided by this website (unless expressly permitted by this website);

Respect intellectual property rights, copyrights, trademarks, patents, etc. (including website content, images, copywriting, brands, etc.).

If you violate the above regulations, our company has the right to immediately terminate or suspend services, refuse orders, and reserve the right to pursue legal action.

  1. Disclaimer and Limitation of Liability / Risk Warning

All goods and services on this website are provided “as is”. Except as expressly provided by law, this company makes no warranties, express or implied (including but not limited to merchantability, fitness for a particular purpose, non-infringement, quality, conformity with description, etc.);

This company shall not be liable for any loss (including but not limited to direct, indirect, incidental, special, or punitive damages) arising from the use of this website, placing orders, browsing, payment, logistics, or third-party services (payment gateways, logistics companies, third-party plugins), to the maximum extent permitted by law;

You understand and agree that we shall not be liable for any delays or losses caused by anything beyond our reasonable control (such as natural disasters, customs, transportation accidents, third-party breaches, force majeure);

Regarding service interruptions, data loss, information errors, system errors, compatibility issues, etc., we do not guarantee continuous, error-free, or uninterrupted service, but will make our reasonable efforts to maintain service.

  1. Intellectual Property

All rights to this website (including but not limited to website design, page layout, text, images, trademarks, logo, product descriptions, and databases) belong to CONBOUR TRADE LIMITED (or have been legally authorized). Without written consent, it may not be used for commercial purposes, copied, redistributed, reproduced, adapted, mirrored, or displayed in a mirror format.

You are granted a limited, non-exclusive, non-transferable, and non-sublicensable license to legally browse, place orders, and use the services provided by this website.

  1. Terms of Service Changes

We reserve the right to modify, supplement, or cancel these terms (including privacy policy, refund policy, after-sales policy, shipping policy, etc.) at any time. The revised terms will be posted online on this website and will indicate the effective date. Your continued use of this website or placing an order constitutes your acceptance of the updated terms.

  1. Applicable Law and Dispute Resolution

The interpretation, application, and dispute resolution of these Terms shall be governed by the law of [the applicable jurisdiction, e.g., the British Virgin Islands, (if the company’s place of incorporation/operation), or the law you wish to apply] (excluding its conflict of laws rules);

In the event of any dispute arising out of or relating to these Terms or the Service, the parties shall first attempt to resolve the dispute amicably through negotiation. If such negotiation fails, the dispute may be submitted to [the dispute resolution method—arbitration/court/location] for resolution.

If a court finds any part of the dispute invalid or unenforceable, this shall not affect the validity of the remaining parts.

  1. Contact Information

If you have any questions, suggestions, or complaints regarding these Terms/the policies of this website, please contact us as follows:

Company Name: CONBOUR TRADE LIMITED
Email: [CONBOUR-TRADE@outlook.com]
Address: [FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG]

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